Keeping our Community Safe

If you feel unwell, are sick or have flu or COVID-19 like symptoms (i.e. loss of smell/taste, cough, headaches/muscle aches, fever, chills, fatigue) and/or are concerned you may have COVID-19, please call 811 and complete this self assessment provided by the BC Centre for Disease Control

We have developed a screening questionnaire that is administered over the phone prior to any clinic, community, workplace or home visit. It is administered the day before and just prior to all appointments. This tool allows us to determine if a client presents with any COVID-19 like symptoms and if so, their appointment is rescheduled. Similarly, clinical staff are required to reschedule any in-person appointments if they are unwell or are experiencing COVID-19 like symptoms.

All entrances have signage advising attendees not to enter if they are sick or present with any COVID-19 like symptoms, have travelled outside of Canada within 14 days or have come into contact with someone who has Covid-19. Signage on how to prevent the spread of infection including personal hygiene and physical distancing is posted throughout our premises.

We have increased disinfection and cleaning procedures in our offices to help prevent the transmission of Covid-19. These procedures extend to administrative and clinical areas of our workplace (e.g. clinical equipment used in testing, door handles, counters etc.).

We have and continue to acquire a robust inventory of PPE supplies. Hand sanitizer and PPE is widely available in our offices and workers bring PPE to their appointments. PPE is utilized when physical distancing is not possible.

We continue to encourage the use of telehealth service delivery using our secure and reliable telehealth platform which meets Canadian privacy requirements. We have advised our clinical team members to continue to provide telehealth services when clinically relevant. Hybrid service delivery of telehealth rehabilitation in combination with in person services commenced in Phase 3 of BC’s Restart Plan.

We continue to support our office and clinical team members with secure and reliable work-from-home technologies to minimize the number of people attending our offices.

In order to minimize the risk of clients not reporting feeling unwell to avoid cancellation fees, we have currently eliminated cancellation fees that a client would have to pay, out of pocket.

We continue to monitor announcements and directives from WorkSafeBC, the BC Public Health Office and the BC Centre for Disease Control to ensure the measures we take to minimize the risk of COVID-19 transmission are in alignment with best practice and the latest evidence.